The process of creating, using, sharing and managing an organization’s information and knowledge can be identified as the Knowledge management in business context. The main objective of the Knowledge Management is to provide value to the companies by institutional learning, growth, innovation and success. Therefore, knowledge-based business in the market are more resilient and competitive.
In traditional
Knowledge management, knowledge is kept within personal folders and hard
drivers but nowadays Knowledge is generated from data and technology (AI based
Knowledge management) and it is automatically integrated in the process of
organization. For example, AI based ‘Chat
GPT’ can be identified as a generative AI rather than just analyzing the
data.
AI systems are
recognized as analytical, sentient or human looking, depending on the kind of
intelligence they possess. For an example, ‘Review
Pro’ is an AI based online platform which helps to get insights about whether
the customer experiences are good or bad by the results generated in a sentient
to the customer reviews. This kind of AI based Knowledge Management systems improve the effectiveness
of decision making of the managers.
Also, the online
learning platforms such as ‘Coursera’ uses
the AI powered learning tools and most of the managers use this knowledge to
upskill and reskill employees when it comes to the employee knowledge
management. These Knowledge Management systems improve the productivity of the employees by
learning and development.
Let’s take a look at the advantages of AI for effective Knowledge Management.
- Easier knowledge delivery – enhancing knowledge sharing, usage and capturing.
- Removing linguistic barriers – enhancing flexibility of knowledge representation.
- Enhancing intellectual capital – Knowledge based on personal preferences.
- A real-time knowledge system – Easy problem solving.
The number of works on
AI and knowledge management is increasing in various areas such as engineering,
computer science, business, mgt, etc. For instance, Application of AI based ‘Machine Learning’ in agriculture to
improve agricultural production sustainability. AI uses for measuring the productivity
in a hospitality setup (e.g. productivity of a waiter) can be identified as a great
improvement of the AI based Knowledge Management.
Although there are
many significant advantages in an AI based Knowledge Management, the researches
have shown the companies related to construction are hesitate to use AI because
of the high initial investment. That may cause negative impacts towards those
businesses.
In conclusion, Study reviewed the combination of AI and Knowledge Management could enhance innovations, wireless networks, education, healthcare, businesses and organizations. The results show that AI greatly improved the quality and effectiveness of Knowledge Management with regard to knowledge acquisition, problem solving strategies, knowledge tutors, optimal solution systems, organization, modeling, etc.
AI has a significant impact on the knowledge management function of organizations. It helps streamline information retrieval, automate knowledge capture, and enhance data analysis. With AI-powered tools, organizations can efficiently organize, share, and leverage knowledge, leading to better decision-making and improved productivity. - T.N.G. Perera (204391)
ReplyDeleteOrganizations must also grapple with challenges related to AI in knowledge management, such as ensuring data privacy, addressing biases in algorithms, and maintaining the quality and accuracy of information. Striking a balance between automation and human oversight is crucial to build a robust knowledge management system that optimally integrates AI capabilities.
ReplyDeleteM.D.S.K.Perera (204389)
The integration of AI in knowledge management enhances efficiency by automating data analysis, improving information retrieval, and facilitating collaborative decision-making within organizations.
ReplyDeleteUGL Maduwantha (204324)
Artificial intelligence has a profound impact on knowledge. With AI, we have access to vast amounts of information at our fingertips. AI-powered search engines and virtual assistants help us find answers to our questions quickly and accurately. AI algorithms can analyze and interpret complex data, enabling us to gain new insights and expand our understanding of various subjects.
ReplyDeleteA.O.R. Perera (204380)
AI significantly enhances the knowledge management function of organizations by automating data processing, facilitating intelligent search, and extracting valuable insights. It streamlines information flows, promotes informed decision-making, and transforms knowledge into a dynamic, strategic asset, fostering innovation and adaptability in the ever-evolving business landscape.
ReplyDeleteAI significantly transforms knowledge management functions in organizations, streamlining information processes, enhancing data analysis, and improving decision-making. Automation expedites data retrieval, categorization, and synthesis, facilitating efficient knowledge sharing. AI-driven tools, such as chatbots and natural language processing, facilitate seamless communication and information dissemination, fostering a more collaborative and informed organizational culture. Despite challenges, AI amplifies knowledge management's effectiveness, elevating the overall efficiency and competitiveness of organizations.
ReplyDelete